Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at vicsautowindowchanneling@gmail.com. Please note that returns will need to be sent to the following address: 15808 Glazebrook Dr. La Mirada, CA 90638
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vicsautowindowchanneling@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The following items cannot be returned:
- Formed window channel pieces — pre-shaped to specific vehicle dimensions and not resaleable once installed or test-fitted
- Cut-to-length pieces — custom cut at time of order and cannot be restocked
- Opened weatherstripping kits — once the packaging seal is broken, condition cannot be verified for resale
- Final sale items — marked clearly on the product page at time of purchase
Unformed (straight-length) run channel stock in original, uncut condition may be returned within 30 days if unused and in original packaging.
Return window for formed kits: Because formed pieces are shaped to specific vehicle fitment, returns on eligible formed kit components must be requested within 15 days of delivery, before any installation or test-fitting has occurred.
If you're unsure whether your item qualifies for a return, contact us at vicsautowindowchanneling@gmail.com before sending anything back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vicsautowindowchanneling@gmail.com.